I feel bad for all of the people at the conference, though; we got off to a late start this morning due to last night's typhoon and now this. As we left, we told everyone that they were welcome to come back for the student conference tomorrow and that I would arrive earlier to spend time with them.
What next? I've had no time to process email, blog or even look at the photos from the conference all week. I'll try to find some photos to share as time permits.
Apple's apparently listed Lotus Notes as a featured download. The link is not for Notes R8, but this is exciting nonetheless. I've ranted about the lack of visibility of Notes for end-users. This is a step in the right direction. No idea if this is an Apple, IBM, or user initiated activity but it's exciting all the same. I've not tested the link yet but I hope that IBM's provided a reviewer's guide for the Mac. So often the power of Notes is not realized until someone explains or demonstrates how key features and concepts work. Notes is unique in so many ways that much of the power is often missed without a tour. Fortunately, we are seeing many good video tours on YouTube. Perhaps someone will post one for the Mac.
Continue Reading "Good on you, Apple, for Lotus Notes featured download" »
I am doing a live demonstration to show the audience of the Beyond Planning: eProductivity conference just how easy it can be to set up a web site. This is our first blog post and here is a picture of the audience.
I invite you to respond by posting a comment to tell me what you think.
Thanksgiving, however, is about more than food; it's an opportunity to thank the Lord for His loving kindness and provision for us, and that I can do from anywhere. I indeed have much to be thankful for: my family, friends, the opportunity to live and work in the United States of America, and for the freedom I enjoy.
But mostly, I'm thankful for my family, who love me very much as I do them. And, I'm thankful for the opportunity to be here, in Manila, to serve the people here. This morning (it's 4:20 AM local time) I enjoyed a wonderful Skype video call with my family as they were about to celebrate Thanksgiving at home.
Indeed, I have much to be thankful for, even Skype.
Happy Thanksgiving, everyone!
I've traveled with a home-made set of travel folders for years but I've never found the ideal carrier for the folders - something that would keep the papers from falling out and the folders from getting damaged. The GTD® Zip Pouch keeps everything together and has a little extra room - just enough for a pen or two, a highlighter, and a pad of post-its. The bright orange color is a bit, well, bright for my taste but it's growing on me. I know it will be impossible to misplace! (That's a good thing)
I really like that they went with a fabric mesh for the pouch because I carry two pouches and the mesh allows me to see what's inside without opening up the pouch. I hope that they will expand the product line with other colors of pouches.
Continue Reading "Cool Gear: GTD® System folders & Zip Pouch" »
I've been a fan of Scott's work from many years and I will use some of his diagrams in my presentations. This workflow diagram summarizes on one page, Scott's understanding of many key workflow behaviors in David Allen's Getting Things Done methodology. I've used this, along with my own diagram and a full set of GTD templates, to help me in my weekly review and action planning process.
We've arranged to include Scott's workflow diagram, in full color, on the 4,000-5,000 CD's that we will hand out at the conference. I'm sure that the people of Manila will benefit greatly from the diagram. (I wish I had time to solicit others from folks I know.)
IdeaJam to the rescue
My friend and fellow Notes enthusiast, Bruce Elgort has IdeaJam, a fantastic tool to tap the power of the social network to find out what's most important, most valuable, etc...
Before I took off for Manila, I wrote to Bruce and asked him if he would set up an IdeaJam space to allow me to share some of my favorite productivity tips that I have collected and allow folks to rank them in terms of value to them. Bruce came though and created the Beyond Planning IdeaJam site. He's created sections for all three categories of tips I plan to share: General, Advanced, and Executive.
The problem is that the internet here at my hotel is very slow (imagine using the internet on dial-up) so I won't be able to upload anything to the site. It would take me all day to do it from here.
I need your help for 5 minutes, today, if possible
Continue Reading "I need your quick help, Idea Jamming on productivity tips." »
Focusing on the outcome
This conference has required so much work and preparation that's easy to forget the purpose of the conference itself and focus on mechanics and delivery. The purpose of this conference is about helping people. I desire to be a part of that process, by sharing some of what I have learned in the past 25 years in business with the hope that others will find some of it useful and learn from it, too. I'm really excited about the vision that Pastor Sumrall has for these conferences that he does each year to help the people of Manila and I'm honored to be invited to be this year's featured speaker. It's an awesome responsibility and opportunity.
Continue Reading "Musings on jet lag, conf prep, and favorite hymns" »
Internet at COP is much faster than the hotel:
Pastor Sumrall showed me his shiny new Fujitsu Tablet PC. He's a big JK fan. It sure sounds like he's YABHTU but he still carries his Mac, too. Apparently viruses are a big problem in Asia, which is a big reason why he switched to a Mac, when 99% of the Filipinos use PC. I'll have to introduce him to Notes, so he can use both, in whatever way serves him best.
We talked about Michael's conference planning and the challenge of managing so many sessions.
Continue Reading "Conference preparation going well" »
I'm delighted to see it become a reality and I can think of no one more qualified to be the editor than you. I'm expect this will grow to become a good source of sound reporting on all things CT. Good on you, Michael and I wish the best of success to you and the publication!
I can live with that - Lotus Notes does a good job of shielding me from the slow network by allowing me to work local and replicate in the background. The real problem I'm having is that I cannot reach my corporate Domino or Web servers from the in-room wireless, however I can reach them just fine from the hotel lobby.
I've been trying to work with the IT people here with little success. I told them I refuse to reboot my computer, clear my cookies, or reload Windows, when I can walk downstairs with my laptop and everything works fine. I've now spoken to several people and several tell me they are working on it.
I'm sure glad I'm not sold on the concept of Office 2.0 and ubiquitous web access. At least not here, yet. Well, I can be thankful for this, as it gives me a taste of internet service here - something I need to know in order to serve effectively at the conference.
I'll just work off-line in Notes and sip high-speed internet when and where I can find it. What a disappointment.
Next action: hit the shower. 15 hours on a plane makes me appreciate soap and water.
Then, I'll replicate and check in with Michael to see what he's been up to. (He threatened to make some posts about a Mac or something... I won't be surprised.) Seriously, Michael's working very hard, handling the details of this conference and working tirelessly on the slide decks for the presentations. I am so very appreciative for his help that if he wants to rub in the fact that he thinks Mack should have a Mac, I'll grant that to him. Especially, after yesterday. Nice work, Michael.
My head's starting to spin a little, but I promised my children I would blog so that they can follow along. Then, I'll rest up and check in with Pastor Sumrall at COP to see how their plans are coming along.
I'm excited to be here in Manila, and I look forward to getting everything ready for the conference.
By the time I arrived at LAX, Michael Skyped me to have me look at his first cut of the CD. It looked great, thanks to some clever work in iLife.
Michael and I worked together while I waited for my flight and I was pleased to see how easy it was for him to quickly make changes to the site. By the time I shutdown my laptop to board the 747 to Manila, we were almost done. As Michael put it, a Mac was about to save my bacon.
Continue Reading "Thank you Apple iLife" »
If you click through to the site you will see a brief video commercial that is being broadcast in Manila.
Beyond Planning Conference Schedule
Beyond Planning Conference Poster
Beyond Planning (USA Site)
Beyond Planning (Asia-Pacific Site)
Special thanks to Vanj Real and the media team at COP. Vanj and her team created the site, the video, and all of the marketing/presentation materials for the conference. To Vanj and the team, I say, "Well done!"
Michael and I are using a Lotus Notes document library that we have customized to allow us to track all of the session planning and content for the 36 sessions for the eProductivity conference. We've added some very basic workflow functionality. This allows us to flag any document as being in one of eight states:
This allows us to work together on content, synchronously and asynchronously - even though we are on opposite sides of the Pacific!
As we work on content I update a field in the document to change the document state to any of the above. In the background, as I work, these changes are replicated from my Windows laptop or Tablet PC in California to my primary server in Arizona and from there to Michael's Tablet PC or Mac, in New Zealand. It does not matter who's on-line, when, or what platform we choose to use. (Michael and I have a few quiet preferences about PC or Mac) After replication, each of us will see the documents that require our attention, edit and comment and flag them for review and the cycle continues back across the Pacific.
Think of it as digital volleyball.
Thanks to Lotus Notes replication, we are able to simultaneously manage hundreds of documents in various stages of completion.
Add to this, our use of MindManager and other productivity tools and we've got a neat system for information sharing and collaboration across the miles.
For me, a powerful aspect of this approach is not only the ability to compress work into a small amount of time, but the ability to break our focus down to very next actions. Between my family, graduate studies, client work, eProductivity Beta, and preparation for this conference, about the best I can do is keep my head down and focus on the simple next actions, the things I can do in one setting.
I'm grateful to have Michael's expertise as the eProductivity conference organizer. I can't imagine doing this without his help and without a cool set of tools to make distributed work easy.
Lunch is over. Time to get back to work.
- First place in the research project
- Tied for first place in the Teamwork Award
- Highest robot performance score in the afternoon session
- Third highest robot performance score overall
The team has qualified to continue to the FLL State competition, the next step on their journey to the National Competition in Atlanta and then, hopefully, to the White House!
I'm VERY proud of their accomplishments. They worked very hard and demonstrated outstanding teamwork to solve some difficult challenges with their robot.
A few key takeaways from the KM sessions:
- Narrative and sensemaking are powerful tools for the knowledge manager
- Change management is a fundamental component to a successful KM initiative
- the eProductivty equation for knowledge worker productivity works
and a few points from Dave Snowden's talks:
- "Knowledge is only ever volunteered, not conscripted."
- "We only know what we know when we need to know it."
- "We can always know more than we can tell, and we will always tell more than we can write down."
Of course, there was much more going on at the conference, some of which I was familiar with and some new. but these two points will have a profound effect on how I approach my KM consulting work with clients.
Time to head home, I've got to get back to work with Michael on the upcoming eProductivity Conference in Manila.
I'll try to post somemore updates, as time permits. Meanwhile, you can follow my KM posts, here.
Terry shared about a hospital during crisis, low morale, and intense public pressure, and how, as an OD consultant, he had to create a sensemaking project in the aftermath.
Presented "A model for sensemaking" (Snowden) from cognitive-edge.com.
Narrative and workplace stories define an organization's culture. The challenge is that we need to be able to see multiple perspectives. Terry used narrative capture as a tool for to make sense of how all of the people involved (healthcare providers, management, patients, and families) experience their system and how solutions were identified to encourage change.
Continue Reading "Narrative Capture as a KM tool" »
Steve Denning is up next, sharing his stories on how to get enduring enthusiasm for change, whatever the change happens to be. This looks like a good follow-on to this morning's session on change. I'm particulary excited to be here because I've followed Steve writing, both professionally and in my KM texts. Several people have told me that Steve's the greatest storyteller overall and that I should not miss the session. Let's see what he has to say...
What's the cost of not doing KM?
Wall Street subprime crisis - why weren't they listening?
What's the missing chapter in most books on leadership or communications?
How to inspire people to change.
Steve's just given us a warning that he's going to question some of the basic principles we have grown up with.
[personal action: purchase secret language of leadership]
The Secret Language of Leadership
Continue Reading "Sparking enthusiasm for change: Narrative Intelligence" »
Are we more interested in the technology or in the change?
Jeff Hiatt, President, Prosci, & Author, Change Management: The People Side of Change, is sharing a roadmap for managing the people side of change.
Premise: Knowledge management shouldn't be a project; it's a change to the organization, its culture, and its people.
Types of change
- Self-initiated by an individual
- Self-initiated by a group
- Externally initiated toward an individual
- Externally initiated toward a group
Where does KM fit in? KM is about change, it is a process, not a project. It is about a change to the organization and how it works.
Change is possible. But if we do not approach it right, the likelihood of success is low.
Continue Reading "A roadmap for managing the people side of change" »
Dave says that four blogs influenced today's talk:
Nicholas Carr on knowledge sharing:
What they say about sexually transmitted diseases seems to apply equally well to data in the Web 2.0 age: You're not just sleeping with your partner; your sleeping with your partner's partner. - Nicholas Carr
Dave likes Nicholas Carr because he challenges conventional thinking and provides great opportunities for responses.
Dave takes issue with Hubert Saint-Onge's perspective on collaboration tools:
... an organization should mandate one tool for collaboration, rather than allowing diversity; but that participation in the use of these tools should be voluntary. - Hubert Saint-Onge
(sorry, missed other two. Took photo and will try to return to this.)
Social computing is more about relationships than categories
Continue Reading "Tags, Categories, & Knowledge Sharing (Dave Snowden)" »
In a sad way, I'm a little pleased to see that us PC users are not the only ones with problems. ;-)
During this week at the KMWorld conference I've met many people that tell me they are using Lotus Notes successfully as their collaboration and knowledge management platform. I heard this same comment more than once;
"... people are all excited about this new tool or that new tool or tool 2.0, but our organization's had [most of] these capabilities with Lotus Notes for years...."Of course, I did meet another speaker at the banquet who asked me if Lotus Notes was still being sold and supported. He was shocked when I told him that the last IBM # of Notes users I was aware of was 140 million Notes users. (Even if I'm off by a few tens of millions of users, that's nothing to sneeze at.)
So, what's the problem?
Why are there so many decision makers that attended Enterprise 2.0 and KMWorld 2007 (and many other conferences I frequent) unaware of the power of Notes?
Continue reading and post your comments
Does more analysis make for more certainty
Does more certainty make for better decisions?
Everything you need to know about all of this (sorry, slide went by too fast)
Sense ----> Respond
(attention and awareness) (Assessment and action)
The cycle includes Change
Continue Reading "Intuition's Role in Decisions and Innovation" »
Richard McDermott offers some unconventional steps organizations can and individuals can take to deal with the flood of complexity, connections, and information.
As information content, connection and complexity explode, maybe we should shift from seeing knowledge management as a traditional library model and more to how to live in it as a world.
Richard shared a story of a nameless well known and well respected (MAKE winner) organization. In the early days of computerization, maps were drawn computer assisted; time consuming and difficult to produce, did not change often. Now, in this organization, maps (think documents) are easily created, so we have multiple versions of maps floating around, utility drops, trust drops. They are drowning in knowledge, faithfully captured in their systems. [The problem is in how they use and interact with it.]
Shift in Knowledge Work
- Globalization increass the amount of information content to sort;. (How much email do you get>? Which doc version to trust?)
- Computerization increases complexity of knowledge
- Global connectivity has increased transaction time for managing contacts
- Leads to a "tragedy of the Knowledge Commons"
Continue Reading "The Tragedy of the Knowledge Commons" »
The booth has been packed all evening, perhaps one of the most popular in the exhibit hall. People like the simple interface for visual mapping. It was good to visit with Shelley and Harlan and to meet Matt, who has been helping me master BrainEKP. Harlan promised me a bunch of new features in the next version of The Brain. !!! We also discussed how we might collaborate to use The Brain as a visualization tool for Lotus Notes. (We need to find a Notes App Dev familiar with JDBC, XML, agents, etc., to pull this off.)
I didn't bring home any brains from the exhibit. Already got one. (It's named abby normal.)
It's good to see The Brain at KM World - they are the only mind mapping tool present and the audience seems unable to get enough of the visualization The Brain offers.
Note: I've blogged about The Brain and posted some podcasts over at Notes on Productivity.
I've come with a list of KM vendors I want to meet and products I want to see. Most notably, the areas of interest to me are in enterprise search, social tagging within the enterprise, and visualization of knowledge maps for workflows, knowledge repositories and social network analysis (SNA).
- Instant Messaging
- Desktop Video Conferencing
- Just-in-time canvassing
- RSS Aggregates
- "Know who" directories, etc.
Four types of social networking tools
- Social publishing and information sharing
- Collaboration and Communication
- SNA/Sensor/GIS Mashups
Continue Reading "Dave Pollard on Social Tools and Knowledge Sharing" »
David Gurteen is an independent knowledge educator and coach, helping organizations to share their knowledge more freely and to innovate more creatively. Dave is also the founder of the Gurteen Knowledge Community, a global network of over 14,000 people in 153 countries. [ He is also a diehard Lotus Notes user!]
David is inviting us to join a conversation about rewards in KM initiatives. Rewards as in a specific reward for a specific knowledge behavior.
"How do we make them use it?"
A story: (my paraphrase, here...)
KM Program manager: "We've just created a KM system and no one will use it. How do we make them use it?"
KM Consultant: "To what extent did you involve the users in the design, planning, and implementation of the system?"
KM Program manager: "We didn't. Management wanted the system yesterday and there simply wasn't any time to involve the users."
KM Consultant: "Well, that is a problem. I'm sorry your people choose not to use a system that they see no value in..."
and so it goes...
So the question Dave wants us to consider is "How (and why) do we make people do things?"
It looks like, much of David's current thinking and questions on this topic is influenced by Alfie Kohn, author of the book "Punished by rewards".
Many of the familiar principles of Quality Management amount to an elaboration of this simple truth: an innovative healthy organization requires that we work with people rather than do things to them. - Alfie Kohn
Continue Reading "Work with People, don't do things to them!" »
Technology plays a key function in most knowledge work. Much work now gets done through virtual tools, allowing unprecedented levels of interaction and collaboration.
A challenge before us...
...managing the evolution of the collaborative organization with the free flow of capability and knowledge.
[Hubert is creator of the "Knowledge Assets Framework." he is also listed in many of my KM texts - it's wonderful to meet and hang out with people I've followed from a distance for years.] Hubert's focus is on the need to increase the level of collaboration in organizations.
Collaboration is the engine that will make KM work across the organization
1. Developing collaborative networks and heightened level of collaboration in an organization will...
- engender the free flow of capability and knowledge
- create closer connections with stake holders (customers, suppliers, etc.)
- enhance innovation and agility and give the organizational greater "emergent orientation"
2. Developing a knowledge platform will make it possible to collaborate with low transaction costs.
3. Exercising conducive leadership will be key to enhancing collaboration
4. Collaborative networks for a second dimension of the organization structure can function in a complementary way to the hierarchical structure.
Collaboration is becoming more important because...
- client want seamlessly integrated solutions
- we now have a global marketplace
- extensive, global supply chains
- organizational life is more complex
- need for greater access to knowledge
- generation of creativity, innovation, synergy
- expansion of networks and influence
Continue Reading "Collaborative Networks & The New Enterprise - Hubert Saint-Onge" »
Verna Allee, founder of Allee & Associates and author of The Future of Knowledge: Increasing Prosperity through Value Networks, just presented on the future of the organizations as value creation networks. Org charts, once the blueprint for the organization are now being relegated to the role of directories in our age of horizontal organizations.
The evolution of business. Allee begins by sharing her favorite Drucker quote about how the corporation will not survive the next 25 years.
The corporation as we know it, which is 120 years old is unlikely to survive the next 25 years. legally and financially yes, but not structurally and not economically.
- Peter Drucker, Fast Company, 2000
If we will have a new economy, where will the new theory come from?
- Living systems theory
- Complexity theory
- Chaos theory
- Network analysis
- Intellectual capital
We must look at how knowledge value is created (see Hubert Saint-Onge)
The strategic capability for the future is about how you are building the intangible assets in the organization - this is where is real payoff is for focusing on knowledge.
Continue Reading "Organizations as value networks - Verna Allee" »
Not impressed with idea of a group of leaders locking themselves away to come up with a KM strategy for their organization. He's yet to find a situation in which this has worked, yet organizations continue this practice.
Knowledge is context dependent.
Dave shared a story, which I will not repeat it, but a good one to exemplify how knowledge is context dependent.
Where is KM?
Stronger in government, weaker elsewhere but the purpose remains the same (whatever the label).
KM Is about
- Improving the way people make decisions
- Creating conditions for information
You don't manage knowledge
Continue Reading "The Dynamics of Strategic KM - Dave Snowden" »
No slides. No PowerPoint.
Premise: Under the right conditions, groups of people can often be remarkably intelligent, often smarter than experts in the same context.
It's called collective intelligence. Several examples and stories given.
Generally speaking, the group can be smarter than an individual.
Example of who wants to be a millionaire: Experts get answers rights 2/3 of the time; the audience, however, gets the answer right 91% of the time.
Problems are not that difficult, but one would expect the experts to be right more often.
As the problems get more complicated, collective intelligence becomes more powerful.
Google's page-rank algorithm is an example of Wisdom of crowds - uses hyperlinks to count as votes.
Surowiecki gave examples of using prediction markets to predict presidential election outcomes, then talked about the idea of how organizations and set up and use internal prediction markets. Gave example of HP and their internal prediction market for printer sales - found to be more accurate than HP's own internal market research organization.
Continue Reading "Collective Intelligence in Action: The Wisdom of Crowds" »
- Admit you have a problem - a knowledge management problem
- You have to attend the meetings - where you share information with people in the same boat as you.
- You have to atone for your past discretion - Blogs, Wikis, Collaborative tools DO have a place
Next up, Jane Dysart, KMWorld conference organizer, welcomes us to this morning's Keynote and the conference in general. There are a large number of first time attendees to the conference - a measure of the growth in awareness for the need for organizational KM.
Tribute to Melissie Rumizen
This year saw the passing of a well-respected and well-loved KM professional, Melissie Rumizen. This morning, before the keynote, Verna Allee, Steve Barth, David Snowden gathered to honor Melissie Rumizen, a KM Pioneer, Author, and respected KM Practitioner. I have Melissie's book and even my KM professors refer to quotes in it. I'm sorry I did not have the opportunity to meet Melissie.
Microsoft is sponsoring the Exhibit hall. Where is IBM? (I see many software tools to support KM, where is Lotus Notes.)
Now, it's on to the Keynote...
It's just three weeks until the conference, and I have much to do to prepare. I'm thrilled to have Michael to help organize the conference and plan each of the sessions. I greatly value the feedback and input from several of my clients, colleagues and fellow productivity bloggers.
Late last week Michael sent out the session overviews and content statements to these people and we have already received great feedback from:
to name just a few...
Thank you very much to each of you for your insightful and perceptive responses. There are a couple more responses due in the next day, and then we'll shift to the next stage of getting ready.
I'll try to post some more details as I go, but as you can imagine, things are hectic around here. On top of that, I'll be presenting on knowledge worker productivity with Steve Barth at KM world today. So, while I have great hopes for blogging, the posts may be sporadic. I'll try to blog KMWorld this week, though.
This evening, I participated in David Gurteen's Knowledge Cafe. The purpose of the KCAFE is to bring people together to learn from one another on a topic. David begins by providing us with the history of his Knowledge Cafe and how it works.
Continue Reading "Knowledge Cafe with David Gurteen" »
Continue Reading "Knowledge Worker Productivity at KMWORLD 2007" »
This is the first stop in a journey the kids hope will take them to Washington D.C. to meet the president. Next stop is in the Santa Clarita Regional FLL event where the team must qualify to attend the L.A. State Competition. If they win that, then can continue to the national competition. Last year, President Bush invited the winning teams from the national event to an award reception at the White House. The team is hoping he will do that again and that they will be invited to attend.
I'm very proud of the team and I think they have a very good chance at winning and achieving their goal.