I blogged about the topic of delegated tasks for group action management a few years ago, explaining that I felt that using delegated tasks incorrectly could create a situation in which the technology of productivity would likely clash with the methodology of productivity. It's proven to be a popular post and the question comes up often enough, so I'll share this quote and then link you back to my original post.
Delegated tasks create a situation in which the technology of productivity is likely to clash with the methodology of productivity.
The technology allows for tasks to be created and assigned to other individuals; however, without a sound methodology and clear agreement on how these will be processed, (the action delegation protocol), it can quickly become a recipe for lost or missed actions, frustration, and incompletion.
03/01/2005 Delegated Actions for Group Action Management
12/12/2007 Master of one's own domain
I hope you will join the discussion, either here on my blog or better yet, over on Michael's blog.
Update: There's a comment on Michael's blog from a reader that asserts that "it is near impossible to build a trusted system out of Lotus Notes." I could not have wished for a more wonderful blogging invitation - response coming soon!