A few key takeaways from the KM sessions:
- Narrative and sensemaking are powerful tools for the knowledge manager
- Change management is a fundamental component to a successful KM initiative
- the eProductivty equation for knowledge worker productivity works
and a few points from Dave Snowden's talks:
- "Knowledge is only ever volunteered, not conscripted."
- "We only know what we know when we need to know it."
- "We can always know more than we can tell, and we will always tell more than we can write down."
Of course, there was much more going on at the conference, some of which I was familiar with and some new. but these two points will have a profound effect on how I approach my KM consulting work with clients.
Time to head home, I've got to get back to work with Michael on the upcoming eProductivity Conference in Manila.
I'll try to post somemore updates, as time permits. Meanwhile, you can follow my KM posts, here.