Os Benamram, of Morrison & Forrester, LLP, presenting on how their firm has implemented KM to support their legal staff and teams as they serve clients. I walked in a few minutes late, sorry.
Update: My key take away is that the design philosophy is that the system should provide information that is immediately actionable. -- Supports my case for personal KM.
Web 2.0 - What works well:
Content - user generated "many-to-many" blogs (YouTube)
Context - User defined "social tagging" & folksonomies (del.icio.us)
Improving work quality and efficiency
Many (more systems) to search
- one simple search box - integrating all systems
- Workflows to notify users of actionable information
Much (more) information in each system
- Powerful full-text search with strong relevancy ranking
- zoom in by relevant features "like people think" (meta-metadata)
- track user behavior to determine personalized relevancy (usage)
(Sorry, slides moving very fast, but there is apparently a live demo at http://www.mofo.com/answerbase. Slides are worth getting.)
Demonstrated their search portal
WHAT WHO WHO
Documents Personnel Contacts Matters
Added metadata to enhance enterprise search by entity extraction: entities, events, roles, concepts, governing law, etc.
They are using autoprofiling and entity extraction to populate metadata - people do not have to do it.
This is a very impressive demo - their enterprise search is really one big mashup. Very well done. Gives me lots of ideas.
The system analyzes e-mail traffic to create internal relationship discovery, whish is used as a part of the search system to provide connections context -- information is immediately actionable. For me, this was an amazing demo.
The goal is the same
- provide actionable information
The challenge is intensified
- information overload
The tools improved
- automate and integrate to provide context
The bar is higher
- user's expectations are greater
This is all great, but... how do we get there?
Is there a way to reach the promised land? Answer the WIIFM question.
Find the motivators. E.g. Risk Management, Marketing, Professional Development (evaluations)
Better leverage of knowledge across the organization.
Arguably higher quality work product; not reinventing the wheel. Understand context for new work product, relationships