Eric,I've received many emails and blog comments from MindManager users offering problem descriptions or to report that they have not experienced this problem. I can't help but wonder of this issue may be caused by a software conflict between MindManager and another application. I'm thrilled that MindJet's willing to begin the dialogue. I think MindManager is a fantastic app and I'd like to move it back onto my key list of productivity tools as quickly as possible.
Thanks for your post about this CPU issue. It was a pleasure to work with you on the Lotus Notes linking [doclinks] and I hope and trust we can get to a happy ending with this issue as well.
After pondering how best to address this, what I would like to do is to go into this issue in more depth on the MindJet blog (http://blog.mindjet.com). I very much want to get to the bottom of this and hope that those who have faced this issue will work with us to get us the information we need. I ask you to ask your readers to read my post on the Mindjet blog, see how we suggest attacking this issue, and work with us to fix it. Please note that when I say “work with us,” that includes giving us input not just on the CPU issue but on how we propose going about addressing it.
The bottom line is that now, thanks to you – and thanks to people who have persistently raised this issue in the user groups – we now “get” that this is something we need to take a serious look at. But I do need to interject a couple of real-world caveats: 1) Until we can get a bunch of data together on this, I can’t promise when we will solve it. 2) And then there is the existing work we have scoped out for our R&D team. As we learn more about the issue, I will be in a better position to figure out how much time and energy it will take to address it.
But address it we will. I will. And I will keep you posted on the progress we make—endeavoring at all times to be transparent as we do so.
Please check out Richard's response and, if you can offer any feedback please do so.
Thanks Richard! I truly hope that good comes out of this for the benefit of all.