My next challenge: Getting Toshiba to repair my M4. Quickly.
I'm not as concerned that my Tablet PC is showing its last pixels as I am concerned with how difficult it could be to get it repaired. As you may recall, my last call to Toshiba tech support was not a happy one.
The outcome of this experience will influence whether or not I purchase another Toshiba product and whether I allow my clients to do the same. I hope that Toshiba comes through for me and for my clients.The fact that many dissatisfied Toshiba customers have been sending me their Tecra M4/Toshiba support problems, is not encouraging. James Stewart, of Otaku software, even blogged about his Toshiba Repair experience, stating that he will never buy Toshiba again.
I'm not ready to go that far. I like the M4 and I think it is an excellent tablet. I love the large screen, built-in multi-drive, and the overall design.
I have many corporate clients, representing a great number of laptops. (No tablets yet). I understand that laptops fail from time to time, which is one of the reasons that I often specify IBM/Levono to my clients for all mobile computing purchases - their support is typically excellent. My clients can often get a broken laptop turned around in 2-3 days time. For some of my clients, like David Allen, we keep a hot spare - an identical laptop - on a shelf, ready to deploy, if needed, at a moment's notice. I had planned to purchase a second M4 for myself for that purpose, however, I changed my mind after my first encounter with Toshiba support.
The screen is just the latest in a series of problems that I've encountered with my M4. My screen actually started exhibiting serious problems about a month ago, but I was unable to give up my tablet. The colors started changing. Everything that should be black was now red. Because I had become so reliant upon this computer, I continued to use my tablet anyway.
My first problems with the Toshiba Tecra M4 Tablet PC (UFO on my M4 Tablet PC ) appeared within 2 weeks of my purchase. Like many, had problems with a squealing power supply, but that noise was quickly drowned out by my Toshiba Tecra M4 Fan Noise. Then, I had a problem with the SD memory card slot - it doesn't work. Some of you will remember my frustrating experience, trying to get Toshiba to give me a product install disk. You may be wondering why, if I had all of these problems, I did not simply ditch the Tecra M4 and succumb to Michael Sampson's Get Mack a Mac campaign. Michael, by the way, bought a Tecra M4 shortly after I did. No idea if he's YABHTU, yet. (Michael?)
For the record: here are my Tecra M4 problems, in order of appearance:
1. Large specs of dust under the screen
2. Excessive fan noise and grinding
3. SD Card slot malfunction
4. Screen power inverter high pitch squeal, only when on AC power
5. Video card problem: stripes on screen, everything black is now red
I want my M4 repaired and I want it done quickly. If Toshiba comes through, within 5 working days of problem report, I will not hestitate to recommend Toshiba products to my clients.
I'll have to wait until next week to start this process. I will certainly share the experience with my clients.
Perhaps I should blog the experience, here, too?