The author explains why small businesses are poised for significant advantage over large companies.
Some key points that I took away:
- People in senior positions don’t trust the decisions being handed to them.
- Customers value the personal relationship.
- Small businesses give their employees a sense of security, which they in turn pass along to their customers/clients.
- The gap of confidence between small businesses and big ones is growing.
- We don’t trust companies any more; we trust people.
- Small companies with low overhead, reliable owners, a small number of committed employees, personal client relationships, and sustainable business models that drive a reasonable profit are the great opportunity of our time.
“There’s so much the little guy can do that large corporates can’t – communicate internally, react quickly to client demands and make priorities to name just three.”I may be looking at this through KM-colored glasses, but I think that KM can be a powerful tool to support a) communicating internally, b) react quickly to client demands, and c) making [informed] priorities.
With so many businesses going out of business, I believe now is the time for ethically-led and well- informed knowledge-driven, customer-focused businesses to flourish.
What do you think? Do you agree with the author? …with my takeaways? …with the opportunity for KM/PKM to support small business service and competition?