Many readers of my blog continue to send me links and problem reports about Toshiba service. I wish I could do something to help them, but I'm just a small-time YABHTU and corporate influencer. Oh, and I'm a blogger.
Sean, a fellow tablet PC user, sent me this link, showing that Toshiba earned a failing grade for customer support and service. I hope that Heather's brought this to the attention of management. All they have to do is please 600+ customers to regain a top rating. Seems like a small price to pay for customer goodwill.
Now, to be fair to Toshiba, my tablet PC issues, other than the dust problem, appear to now be resolved. A reader did send me the steps to remove the dust myself. If my unit were not still under warranty, I'd do it myself. Since I've paid for a warranty and since Toshiba came through, for me at least, I do not plan to do anything that would risk violating my warranty.