Interestingly, it did not go to a Toshiba Repair Depot. According to a reader of my blog, Sean, and the UPS tag, it went to a UPS repair depot. I was very concerned to hear this, but my M4 is back and I'm thankful for that. Before I brag too much about the repair service, though, all is not dust free in tablet-land.
Upon opening the box it was immediately obvious to me that they did not fix my screen dust problem, nor did they read my detailed letter, which was taped to the unit. They apparently did not read, the service request from Toshiba, either. How do I know this? The work order, included with the laptop lists only one problem: bad screen.
According to the service summary, they only replaced the motherboard. Still, at least I got my Tecra M4 back from repair quickly, unlike so many who have blogged or written to report turn-around times of 4-8 weeks. I feel lucky.
I tested the unit, using a spare cloned hard drive. Great news! So far, very little fan noise - even with cpu-intensive tasks. (I hope this lasts; it's wonderfully quiet.) SD Card slot now works. No squeal that I can detect. So, it appears that Toshiba (UPS) repaired 4 out of the 5 reported problems, with only 92 minutes to describe these to them and 1 week of being without my Tablet. (Oh, and I have to reload my hard drive and remove the Toshiba provided spamware - anltehr 12-14 hours).
So, other than the big specs of dust, the unit appears to work. I'll have to test it more carefully over the next week or so.
Now, I have a dilema: do I ship it back to Toshiba to attempt the get the screen repaired, and risk not having it ready to show key corporate clients next week,or should I just be thankful that I got my M4 back at all.
Busy day tomorrow. I've not forgotten about the Resultsmanager blog; Nick and I will podcast again soon.