Presenters for this session are Darcy Lemons, Senior Project Manager, APQC and Gerry Swift, Project Manager, APQC.
(Darcy presented two weeks ago at the KM conference I attended at Pepperdine University. See earlier blog posts)
APQC: Mission to conduct research and identify best practices and share the results, connect people to people, and connect people to information.
Presenting findings on APQC study
Sponsors and best practice partners - 30 organizations who paid to join the study because they had a common interest in learning about the topic.
1. Align IM strategy, Architecture, and components to support Knowledge transfer
2, Integrate IM & KM initiatives
3. Address organizational and cultural issues
4. Evaluate current and future trends in technology
Revolution in Social Computing:
- Locus of control moving from institutions to individuals, communities, and self-organized networks.
- Responsibility for content is shifting and becoming democratized
- Low cost and open source powered this freedom
Potential of Social Computing:
Inexpensive, easy to use, user driven and FUN - these are driving factors in rapid adoption.
Themes and Findings from Five Best Practices Organizations
Interesting to note that all BP organizations have formal KM program for 5-10+ years.
1. It's all about the people
Shift from content to people
2. Wikis are the chameleons of Enterprise 2.0 tools
3. Social Bookmarking , Tagging & Folksonomies
Not as widely used in the best practices organizations as blogs and Wikis, but they are being used.
4. Social Networking
Blogs used for both business and personal, whereas Wikis used for business purposes.
Interesting: Patent office will now accept blogs as a "journal" for inventions.
State department is using blogs to create virtual presence in other countries. (Safer!)
5. Using 2.0 Tools does not require new communications policies
Rely on self-policing.
Policies, fine, but I disagree. If you use the same methods, you may miss the incremental benefits of the new technologies.
6. KM & IT are working very closely to test and understand enterprise 2.0 tools.
IT & KM organizations act as consultants to the user communities, not only scoping the proper deployment of tools, but also helping with user training and adoption where needed.
7. Slow and steady wins the change management race
Most had no formal change management program in place.
- Best practice organizations provide tool selection and rollout guidance if needed, but deployment tends to be grassroots and adoption viral within their communities.
- Fundamental shift from need to know to need to share.
8. Organizations Use Activity Measures and Success Stories to Gauge Value of 2.0 Tools.
Value is often personal and Local (argument for PKM?)
Current KM Toolkit
Swiss Amry knife approach. Likely to increase investment in multipel kinds of tools; allow users to choose.
Considerations: Connect or Collide? Enterprise KM and Enterprise 2.0
Sooner or later these will need to integrate.. Risk of redundancy or of losing valuable knowledge . See slide: "Parallel Universes" Recommendation was that orgs not wait too long to converge on a standard. the longer you wait, the harder it will be to extract and integrate.