Eric Mack On-Line

Last night, when Buzz and David Allen were here, Buzz show us some of his work at the Microsoft Search Champs project. Buzz searched Google on various terms. For fun, I searched on "Tecra M4" and found my blog, www.EricMackOnLine.com, was the #1 returned  search result.  (Searching for "Toshiba Tecra M4" is only slightly different.)

Not that he has more than a passing professional interest, apparently James Kendrick noticed, too.

Surprisingly, no one at Toshiba or any of the other vendors, whose products I've mentioned, have contacted me to see if they might help me resolve the few remaining issues that I have blogged about. If they did, it might help me reach the tipping point to finally become YABHTU.

If I were a vendor, and if I checked the search engines daily for my product, and if I saw that the most popular search result was from a guy who mostly loved my product, but who was having troubles, I'd get on the phone immediately to find out if I could help him resolve his issues.[hint]

Imagine what kind of customer evangelists, not to mention good PR, this small investment of time would return.

Meanwhile, I'm fortunate to have made many new friends via my blog - friends who have posted or sent email to help me resolve some of the issues that I'm experiencing. I'm testing some of the suggestions and I'll post my experiences as I go.