Eric Mack On-Line

I've been invited to collaborate on a session proposal for Business Development Day at Lotusphere 2010. This session will focus on the Lotus Business partner that resells and supports Lotus Notes and/or Lotus Foundations. My copresenter will be David Lawrence, a key Lotus Foundations business partner who will share his experiences winning and keeping satisfied customers. Together, we'll show how to use the  personal productivity aspect of Lotus Software to win sales and keep customers happy. This is sure to be a valuable session for anyone focused on selling Lotus Notes or Foundations or even someone that just wants to keep unhappy end users from showing up with flaming torches.

LS10 Business Development Day Session Proposal:
"How to Win New Business and Keep Your Customers from Switching to the Dark Side"

Session Abstract:
LOTUS KNOWS that when business tools become “personal,” productivity increases and when personal productivity increases so does the productivity of the workgroup and the organization. In this session, you will learn how Lotus Business Partners are winning sales and keeping customers from migrating to Outlook by showing them how to get things done with Lotus Notes and Foundations.Come and see how Lotus Business Partners are leveraging the power of Lotus Notes 8.5.1 and best-selling author, David Allen's "Getting Things Done" (GTD) methodology to deliver quantifiable productivity gains, win new business, and fend-off competitive displacement.

Presenters:
David Lawrence, President Smart technology Enablers
Eric Mack, Founder, ICA.COM, Inc.

Now, it's time for me to turn my attention to my upcoming  at KMWORLD. I'll be moderating a panel of experts on personal KM with my colleague, Allan Crawford. We'll also be presenting a workshop on high performance knowledge work.